Important Information | The Whitsundays Week
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Important Information

Important Information

F.A.Q

Have a question about The Whitsundays Week? Check our list of frequently asked questions below if you can’t find an answer here feel free to contact our customer service team directly.

I don’t have any sailing experience, is that ok?

No problem, we have experienced skippers to ensure you have the time of your life regardless of experience.

I am a solo traveller. Can I still come?

Yes. We will assign you a bunk or a shared cabin with another solo traveller. Travelling solo is a great way to meet new people.

I’m under 18 can I come?

The Whitsundays Week has a strict age policy. If you are under 18 years of age, you will not be able to attend.

Where do we sleep?

Accommodation is in cabins on the boats. Each boat has between 3-5 cabins depending on the size and layout. You will be assigned a cabin, all of which are twin share. Some yachts also have bunks if you signed up as a solo traveller you could be assigned one of these.

Will I have to cook?

Yes. Full provisioning is included, but all of the meals need to be prepared. If you’re not a good cook, talk with the other people on your boat and decide on who can do what.

I want to skipper, is that possible?

Yes, send us an email with your experience and dates that you want to skipper.

How should I pack?

Pack light, space is limited on board. No suitcases will be allowed on the yachts don’t stress if you bring a suitcase there is free storage onshore.

Do you have insurance?

Yes, we are fully insured, but we still require you to purchase travel insurance for the trip, so you are covered for unforeseen circumstances.

Are there, jellyfish?

Yes, they are very rare, but your safety is our primary concern. It is crucial whenever you enter the water to wear a stinger suit.

Can I get a refund on my ticket?

Yes, if you request a refund within 24 hours of booking, you will receive a full refund. If you request a refund after 24 hours, no refunds are given. There are no refunds if you book within twenty days of the trip commencing. Tickets are transferable, but not any flights purchased through us.

I get seasick can I still come?

Yes, just make sure to take seasickness pills while on the water. If you are unsure about which to choose, consult your doctor.

Air Conditioning

Not all yachts are equipped with air conditioning. On those yachts that have AC systems, it is essential to understand they are not of the same quality as land systems. Onboard, AC is designed to be used while docked. When used non stop the chance of malfunction increases. Outside the marina, there is a sea breeze which makes air conditioning unnecessary.

Changes to Bookings

If you need to make changes to your booking, you can do so by contacting us at [email protected] Some changes may incur an admin fee.

Customer Care

If you have a complaint while on the trip, please direct your complaints to a member of TWW staff right away, as most problems can be solved on the spot. If you are not happy with your response, email us directly at [email protected] we take your complaints seriously and will work hard to resolve it.

Disability

It is essential that you tell us about any special requirements so that suitable arrangements can be made this must be done in writing and well in advance. You can do this by emailing us at [email protected] We do not take responsibility (and will not compensate you) if you fail to tell us about special needs/requirements that may impact upon your holiday.

Flights

We do not provide compensation or reimbursement for missed or incorrectly booked flights. The name you provide when booking is used on any flights you book through TWW. Therefore you must book using your full legal name and give accurate information when signing up. If booking your flights, make sure to check the destination and arrival times.

How to book an entire yacht

Booking for a whole yacht is done by emailing us and coordinating with our booking team. We do not split payments and will take payment from the lead booker. This person will be responsible for organising payments, filling out the crew list details and acting as the main contact upon arrival and departure. The lead booker is responsible for making sure payments are made on time.

Marina

You must respect the marina rules when in port. There are shower and bathroom facilities at all marinas which are free to use for everyone on the trip.

Passports and Visas

It is your responsibility to have the required travel documents. We take no responsibility for you not having the correct travel documents to enter Australia.

Payments

Payment can be made in full on signup. Alternatively, payments can be made in instalments but must be made by the deadlines:
For Yacht Bookings and Cabin Bookings.
10% of the total cost of the booking can be paid either immediately upon booking or 24 hours following the booking (by way of reservation);
40% of the total cost of the booking must be paid no later than 30 days after the booking date; and
50% of the total cost of the booking must be paid no later than 90 days before the event begins (check your booking to see the exact date).
For bookings made between 90 and 60 days before the event begins (check your booking to see the exact date), 50% of the total cost of the reservation must be paid on booking.

Problems with payments

If your payment is declined, please check with your bank for the possible reason. If you still have trouble making payment, please try another card or contact us at [email protected] If you will not be able to make an instalment by the due date, please contact us and let us know in advance.

Standard of Services

While we aim to provide the highest level of services, living on a yacht has some limitations. Some components of the holiday (such as wi-fi, bathrooms, air-conditioning, refrigeration etc.) will differ from the standard of service that you may experience while at home.

The Route

The route as provided to you before departure is subject to change as we are subject to weather conditions and other external factors which are out of our control.

Travel Insurance

The ticket price does not include travel insurance, and TWW does not sell travel insurance. We require that everyone on the trip have sufficient travel insurance that covers adventurous activities such as sailing before the commencement of your holiday.

Water Safety

The Whitsundays Week is spent mostly on the water; therefore, you must take care at all times. Always check water depth before diving off the boat and ensure you are in a safe swimming environment. It is your responsibility to understand your swimming ability and make sure you are comfortable and secure in the water. Please inform your skipper if you not a strong swimmer so extra precautions can be taken such as wearing a life jacket.

Yacht Availability

It is possible that the yacht you choose when making your booking is not available. We reserve the right to cancel your booking up to seven days from your booking date. In all cases, we will work to offer an appropriate alternative yacht. If a replacement is not available a full refund will be offered.

Yacht Deposit

Upon arrival, the yacht charter company requires a deposit to cover additional cleaning, loss, or damage caused to the boat. This will be refunded (less any sums deducted for damages) at the end of your trip. Payment can be made before the tour by credit or debit card although or on the day using cash.

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COVID-19 Advisory: Safety is always the top priority we are taking extra precautions to ensure a COVID-19 safe environment for all our customers. We are offering a full refund to any customers unable to travel due to COVID -19 restrictions.