Have a question about The Whitsundays Week? Check our list of frequently asked questions below if you can’t find an answer here feel free to contact our customer service team directly.
I don’t have any sailing experience, is that ok?
Not a problem, there is the option to hire an experienced sail guide for your bareboat charter
We don't want to cook do you have any pre made meal options?
To maintain the freshness of the meals all our meals will need some preparation. From our experience, good quality food can’t be pre-made and doesn’t keep well. Our meals are specially designed for easy preparation on a boat and keep preparation to a minimum.
How should I pack?
Pack light. Space is limited on board. Ideally, pack using soft luggage can be folded down and stowed. Hard luggage takes up a lot of space which is limited on a yacht. There is storage at the marina for any bags you don’t want to bring for your trip.
Are there, jellyfish?
Yes, they are very rare, but your safety is our primary concern. It is crucial whenever you enter the water to wear a stinger suit they can be rented through our order form.
What is your refund policy?
If you request a refund within 24 hours of booking, you will receive a full refund. If you request a refund after 24 hours, no refunds are given. There are no refunds if you book within twenty days of the trip commencing. Purchases are transferable. If you cannot travel due to government COVID restrictions, we will provide you with a full refund. Our full policy can be found here
Changes to Bookings
If you need to make changes to your booking, you can do so by contacting us at i[email protected]. Some changes may incur an admin fee.
If you have a complaint email us directly at [email protected] we take your complaints seriously and will work hard to resolve them.
It is essential that you tell us about any special requirements so that suitable arrangements can be made this must be done in writing and well in advance. You can do this by emailing us at [email protected]. We do not take responsibility (and will not compensate you) if you fail to tell us about special needs/requirements that may impact your holiday.
We do not provide compensation or reimbursement for missed or incorrectly booked flights.
How to book an entire yacht
Booking for a whole yacht is done by emailing us and coordinating with our booking team. We do not split payments and will take payment from the lead booker. This person will be responsible for organising payments, filling out the crew list details and acting as the main contact upon arrival and departure. The lead booker is responsible for making sure payments are made on time.
You must respect the marina rules when in port. There are shower and bathroom facilities at all marinas which are free to use for everyone on the trip.
Standard of Services
While we aim to provide the highest level of services, living on a yacht has some limitations. Some components of the holiday (such as wi-fi, bathrooms, air-conditioning, refrigeration etc.) will differ from the standard of service that you may experience while at home.
Upon arrival, the yacht charter company requires a deposit to cover additional cleaning, loss, or damage caused to the boat. This will be refunded (less any sums deducted for damages) at the end of your trip.
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